Shipping and returns
At TrueCare Supply, we understand the importance of timely and reliable delivery of your essential products. We're also committed to ensuring your satisfaction with every purchase. Find all the details about our shipping options and return policy below.
Delivery options and estimated times
When you shop with TrueCare Supply, you have clear choices for receiving your order. Our standard shipping option ensures your products arrive within 3-8 days from the date of purchase. For those who need their items sooner, we offer an express shipping service, delivering your order in just 2 days after purchase. We strive to process all orders promptly to get your essential supplies to you as quickly as possible.
Shipping costs and free delivery
The cost of shipping is determined by the total amount of your order and applicable taxes. We believe in rewarding our customers, which is why TrueCare Supply offers free shipping on all orders totaling over $100. This makes it easier and more affordable to get the supplies you need directly to your door.
Our exchange and return policy
Your satisfaction is paramount at TrueCare Supply. If you need to exchange an item, you are welcome to do so for an identical product. For returns, we accept items that are undamaged and show no signs of overuse. Please ensure the item is in its original condition to qualify for a return. Contact our customer service team at [[phonenumber]] or [[email]] to initiate a return or exchange process.
Damaged or incorrect orders
In the rare event that your order arrives damaged or is not what you expected, please do not worry. We take full responsibility for any errors on our part. TrueCare Supply will promptly send out a replacement item to you completely free of charge. We will not require you to return the damaged or incorrect item, making the resolution process as smooth as possible for you. Simply reach out to us at [[phonenumber]] or [[email]] with details of the issue.